Contact us
If you need to talk to someone face-to-face, just come in to any ÐÇ̽Â鶹 centre to talk to one of our professional staff.
The centre pages also have full contact details so you can contact your nearest ÐÇ̽Â鶹 centre directly.
General enquiries
For more information about ÐÇ̽Â鶹, you can contact our Supporter Care Team based in our Glasgow office.
ÐÇ̽Â鶹
The Gatehouse
10 Dumbarton Road
Glasgow
G11 6PA
Email: [email protected]
Tel: 0300 123 1801
Events enquiries
For enquiries about ÐÇ̽Â鶹 events, including Culture Crawl and Bake and Brew.
Email: [email protected]
Tel: 0300 123 1801
Scotties in the City
For queries about our Scotties in the City art trail app, please see our and contact us via the .
For other enquiries about the trail, email [email protected]
Media enquiries
For all media enquiries, please visit our Media centre for information on who to contact.
Arranging a visit to ÐÇ̽Â鶹
If you would like to find out more about our cancer support and the way in which we work, or our designs and buildings, we would be delighted to welcome you to one of our centres.
Please contact the centre you would like to visit directly. For contact details please visit the our centres pages.
International enquiries and visits
If you are enquiring about ÐÇ̽Â鶹’s from outside of the UK, please contact:
Email: [email protected]
Useful links to your organisation
For all enquiries about the useful links to other organisations on our cancer support and information pages.
Email: [email protected]
Chief Executive's Office
To contact ÐÇ̽Â鶹 Chief Executive, Laura Lee, DBE, please contact her Assistant, Pam Richardson.
Email: [email protected]
Tel: 020 7386 3551
Feedback and Complaints
We really value hearing about your experience of ÐÇ̽Â鶹’s centres.
If you have any feedback or concerns on our support for people with cancer, our fundraising, or other aspects of our work, we’d like to hear about it. We value the opportunity this gives to learn and improve.
Ways you can share feedback
We encourage you to share any feedback, good or bad, with us. And if you see something of a serious nature, we want to know about it.
To make a complaint or to share any feedback:
- Speak to our staff or volunteers at our centres, offices, or at events
- Call us on 0300 123 1801, 9 am to 5 pm, Monday-Friday (excluding public holidays and the period between Christmas and New Year)
- Email us at [email protected] or [email protected]
- Write to us at Complaints, ÐÇ̽Â鶹’s, The Gatehouse, 10 Dumbarton Road, Glasgow G11 6PA
Complaint related to ÐÇ̽Â鶹 Weekly Lottery
If your complaint is related to the ÐÇ̽Â鶹’s Weekly Lottery, please follow the procedure set out in Section 13 of our
Timescales
We aim to acknowledge receipt of your complaint within two working days and – wherever possible – look to resolve it to your satisfaction within ten working days.
If for any reason we can't meet these timescales, we will be in touch and let you know why.
Should you require our response to be in an accessible format, such as large print, please let us know when you raise your issue with us.
Complaint resolved
If you are happy with how we have dealt with your concerns, then we will close the complaint; if not, however, you can contact us at [email protected] and we will aim to acknowledge this within two working days and respond within ten working days.
Complaint unresolved
In the unlikely event that we are still unable to resolve your complaint to your satisfaction:
- for non-fundraising complaints, you can refer to , the Scottish Charity Regulator
- for fundraising complaints, you can follow the procedures set out by the independent
Please note: there may be rare occasions where we may decline to respond to a complaint, such as where a matter is unrelated to ÐÇ̽Â鶹’s, cases where the complainant is rude, abusive or hostile towards our staff or volunteers, where the complaint is made anonymously or for cases where we feel we have done everything we can to resolve the matter.
